39. Swimming Upstream: Going Against the Current of Low UX Maturity

You don’t have to drown in the sea of low UX maturity

This week we’re closing out the “From Chaos to Clarity” series and we’re digging into low UX maturity teams and what you can do to help improve your situation.

UX maturity is generally low across most organizations and companies. Statistically speaking, the odds are good you’ll end up on a low-maturity software team.

The problem is your team doesn’t value UX, most likely because they don’t understand the full value that great UX processes can bring to the party.

But it’s not the end of the world.

You have more control than you think to change how your team works with you.

So check out this final episode in our low-maturity series for tips and tricks on how to show the value of the things you’re trying to do and help build up your core team’s UX maturity.

Topics:
• 03:57 – Lots of maturity models
• 04:56 – What is UX Maturity?
• 06:54 – NN/g Survey Results
• 08:22 – What do the results tell us about UX maturity?
• 10:09 – What does this mean for UX professionals?
• 11:02 – Low UX Maturity doesn’t automatically equal bad news
• 12:33 – Assume positive intent and build empathy for your team
• 13:02 – Relationships are critical
• 15:21 – Speak the language of your business
• 17:08 – Deliver first to build trust
• 18:49 – Establish metrics and outcomes to prove the value
• 19:39 – Involve the team in UX activities
• 20:46 – Make your work visible
• 22:32 – Be patient

Helpful Links:
• Jared Spool on how to increase your team’s UX maturity | Miro Blog
• The 6 Levels of UX Maturity | NN/g
• The State of UX Maturity: Data from Our Self-Assessment Quiz | NN/g
• How did I elevate my team’s UX maturity level? | Udit Maitra
• How to continue growing in low/no UX maturity roles? | Dear Designer
• How to recognize UX maturity while job hunting | UX Designer Institute
• 5 Signs Your Team is Suffering From UX Immaturity | Headway.io

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